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Need training or guidance for your organisation?
- Do you need help reviewing or developing your organisation’s financial hardship policy?
- Do you need help educating your organisation about unconscious bias and trauma-informed approaches to customers?
- Do you want help providing your customers with tools and resources for financial hardship?
If you answered YES to any of the questions above, here’s how FCAWA can support you.
Consultation
We offer consultations in developing:
- A hardship policy.
- Customised policies targeted at vulnerable clients.
- Customised policies targeted at vulnerable employees.
Workshops
FCAWA can work internally with your organisation on the following training workshops.
Hardship training
This workshop covers the following key topics:
- Strategies for understanding and working with difficult clients.
- Recognising and addressing unconscious bias.
- Clarifying the role of financial counsellors and effective referral pathways.
- Creating a client-friendly flyer for those experiencing financial hardship.
- Reviewing and improving your organisation’s hardship policy and processes.
Rates policy process review
FCAWA supports you to review financial hardship policy processes and improve rates collection.
Policy process/Preventative measures
- Review current communication plan, to include:
- educating homeowners at point of sale/payment plan options.
- Preventing long-term rates accumulation.
- Unpacking your hardship policy and processes.
Procedures
- How to work with clients in financial hardship.
- Supporting people facing financial distress.
- Collaboration with external support services.
Wellbeing seminar/Webinar
Key topics will include:
- Financial stresses in our economy.
- Current and emerging trends or risk in WA.
- Top tips to help with improving financial wellbeing.
- Where to turn for support.
Customised workshops and webinars
- We can work with you to create workshops and webinars tailored to your specific requirements.
Why partner with FCAWA?
- We are a respected peak body.
- We have well-developed networks to other services and organisations in the public, not-for-profit, and private sectors.
- We focus on identifying emerging issues, current trends and responding to social and systemic issues in the social services sector.
- We act as a trusted advocate to the government on behalf of our members and the individuals they support.
- We work with business and industry to improve terms, conditions and outcomes for consumers.
- We provide our members with vital news, insights and support.
- With extensive experience in all areas of financial hardship, we provide tailored consultations and deliver training workshops to meet your specific needs.
Find out more
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