1800 931 678 (free call)
Monday to Friday – 9.00am - 5.00 pm AEST/AEDT
You can speak with someone that will assist with a financial complaint. The AFCA considers complaints about credit, finance and loans; insurance; banking deposits and payments; investments and financial advice; and superannuation. This service is free.
This website provides information about how the Authority can help consumers and small businesses with financial complaints. The services offered are free. You can lodge an online complaint via the website.
Australian Government
1300 362 072 (this is not a toll-free number and calls from mobile phones may attract additional charges)
Monday to Friday – 10.00am - 4.00pm AEST/AEDT
You can make a complaint over the phone.
This website provides information about how this organisation can help investigate your complaints about Australian government organisations and some private industries. The services offered are free. You can lodge an online complaint 24 hours a day.
Australian Government
If you are d/Deaf, hard of hearing or have a speech difficulty, you can use the National Relay Service.
131 450
Monday to Friday – 9.00am - 5.00pm AEST/AEDT
If English is not your first language, the Translating and Interpreting Service (TIS) is a free-of-charge service and available to assist you to make a complaint.
1800 754 004
Monday to Friday – 8.30am - 4.30pm
You can make a complaint over the phone.
This website details the steps in the process of lodging a complaint with an electricity, gas or water supplier. The services offered are free.
Australian Government
131394
Monday to Friday – 8.00am - 5.30pm AEST/AEDT
You can call the Fair Work Ombudsman to report a workplace issue about pay and wages, leave, employment conditions, workplace problems and redundancies. The services offered are free. Use the website guide to prepare for the phone call.
This website also outlines the role of the Fair Work Ombudsman in ensuring Australian businesses comply with Australian workplace laws. The services offered are free. You can make an online complaint.
Australian Government
If English is not your first language, the Translating and Interpreting Service (TIS) is a free-of-charge service and available to assist you to make a complaint.
1800 062 058 (free call from a landline, mobile phone changes may occur so request a call back)
Monday to Friday – 8.00am - 8.00pm AEST/AEDT
You can seek help and make a complaint over the phone.
This website includes resources and information that can help you access free, fair and independent help. You can make an online complaint.
If you are d/Deaf, hard of hearing, or use Auslan to communicate, an appointment can be booked by requesting a call through the Auslan Video Interpreting Service. The Auslan interpreter uses Microsoft Teams.
An interpreter will be provided.
Call the Translating and Interpreting Services for support.
